1. Overview - Digital Product Nature
Thank you for shopping at Twitots. Due to the inherent nature of digital products, all sales of game CD Keys (CDKs), software licenses, and other digital goods through Twitots are considered FINAL and NON-REFUNDABLE.

Once a CD Key is purchased and its details are disclosed to you through the Twitots platform, the sale cannot be reversed. By completing a purchase on Twitots, you acknowledge and expressly agree to this no-refund policy.

2. Twitots Strict No-Refund Policy
Twitots does not provide refunds or exchanges for any CD Key that has been purchased and its key revealed, regardless of the circumstance, including but not limited to:

  • Accidental purchase through Twitots

  • Change of mind about the purchase

  • System requirement incompatibilities

  • Already owning the game in your library

  • Game unavailability on your preferred platform

  • The game not meeting personal expectations

3. Order Verification & Customer Responsibility
It is YOUR responsibility to verify your purchase details on Twitots BEFORE completing the transaction. Please carefully confirm:

  • The correct game title and edition

  • The correct platform compatibility

  • Any regional restrictions specified on Twitots

Twitots is not responsible for keys purchased for the wrong platform or region.

4. Twitots Commitment: Defective or Invalid Keys
Twitots guarantees to provide valid and working CD Keys. If you receive a key through Twitots that is invalid, already used, or fails to activate on the official platform, we will resolve the issue.

Required Steps for Twitots Support:

  1. Contact Twitots Support at [order@lloen.shop] within 7 days of purchase

  2. Provide:

    • Your Twitots order number

    • Clear screenshot/recording of the activation error

After verification, Twitots will either replace the invalid key or issue a refund for that specific key. This is the only exception to our no-refund policy.

5. Twitots Disclaimer
Twitots operates as a reseller of digital licenses and is not affiliated with game developers or platform owners. We are not liable for game content changes, service shutdowns, or platform holder actions. All trademarks and copyrights belong to their respective owners.

By purchasing from Twitots, you acknowledge reading, understanding, and agreeing to be bound by this Policy.